This Privacy Policy explains how Aghasthiyam Gems (“Company,” “we,” “our,” “us”) collects, uses, discloses, and protects your personal information when you visit and make a purchase from the website https://aghasthiyam.store/ (the “Site”). We are committed to protecting your privacy and ensuring the security of your personal data.

By using the Site, you consent to the data practices described in this policy.

1. Information We Collect

We collect information primarily to process your orders and provide you with a high-quality service experience. The types of personal information we collect include:

A. Information You Provide Directly

  • Identity and Contact Data: Name, email address, mailing address, shipping address, and telephone number when you create an account, place an order, or subscribe to our newsletter.
  • Transaction Data: Details about the products you have purchased, including gemstones, Rudraksha
  • Payment Data: While we do not store full payment card details, we collect limited payment information (such as the last four digits of your card) necessary to process the payment via third-party payment processors.
  • Communication Data: Records of communications when you contact us via email or chat support.

B. Information Collected Automatically (Site Usage Data)

When you browse the Site, we automatically collect certain information about your device, including:

  • Log Data: Internet Protocol (IP) address, browser type, operating system, time zone, and pages viewed.
  • Tracking Technologies (Cookies): Information about how you interact with the Site, which helps us remember your preferences, products in your cart, and login details.

2. How We Use Your Information

We use the collected information for various purposes:

  • To Fulfill and Manage Orders: To process your payment, confirm your purchase, arrange for shipping (including providing your address to carriers), and deliver the purchased Products to you.
  • Customer Support: To respond to your inquiries, requests, and comments regarding Products, services, or order status.
  • Personalization: To personalize your shopping experience and recommend Products (like specific gemstones or Rudraksha) that may be of interest to you.
  • Marketing and Promotions: To send you promotional emails, special offers, and updates about new arrivals or events, if you have opted in to receive them.
  • Legal Compliance: To detect and prevent fraud, errors, or other illegal activities and to comply with legal obligations.

3. Sharing Your Personal Information

We do not sell, rent, or trade your personal information. We only share your data with trusted third parties necessary to operate our business and fulfill your services:

  • Service Providers: We share necessary information with third-party service providers who perform functions on our behalf, such as:
    • Payment Processors: To securely handle payment transactions.
    • Shipping Carriers (e.g., DHL, FedEx, Postal Services): To deliver your order domestically and internationally.
    • IT and Hosting Services: To maintain the functionality and security of the Site.
  • Legal Requirements: We may disclose your information if required to do so by law, in response to a court order, or to protect the rights, property, or safety of Aghasthiyam Gems or others.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. We use encrypted transmission (SSL/TLS) for data exchange and restrict access to personal data to only those employees, agents, and service providers who need the information to perform their duties. While we strive to protect your data, no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Cookies and Tracking Technologies

We use cookies to enhance your experience on our Site. Cookies are small files stored on your device. You have the option to accept or decline cookies through your browser settings. However, disabling cookies may affect the functionality of the Site, particularly the shopping cart and checkout process.

6. International Data Transfers

As we ship worldwide, your information may be transferred to, stored, and processed in countries outside of India. By submitting your personal data, you agree to this transfer, storing, or processing. We take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

7. Your Rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of any inaccurate or incomplete personal data we hold.
  • Deletion: Request the erasure of your personal data, subject to certain legal obligations.
  • Opt-Out: Opt-out of marketing communications at any time by following the unsubscribe link in the email or by contacting us directly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on the Site.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us:

Email: lingam883@gmail.com
+918754769008

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